Software Conversion Project Currently Underway at AMHA
August 23rd, 2017
To our valued AMHA members,
We have been talking about our software conversion project for an entire year and the week has finally arrived! If you have undergone this type of project with your business, you know very well the highs and lows, the frustrations, and the joys of embracing the new technology along with the difficulties of change. Because a majority of the software has been “customized” for our varied registry needs, it has been an arduous task with many bumps in the road. We anticipate the need to tweak and amend as we transition.
Our “Go-Live” launch began today, Monday, August 21. Protech staff is on-site at the AMHA office to assist us with the new program. We also are launching an upgrade to our accounting software Great Plains at the same time. So it's a busy time in the AMHA office, but what does this mean for you, our valued AMHA member?
Purchases through our website have been temporarily suspended effective August 8. You will not be able to purchase any items (memberships, subscriptions, etc.) through our website until we are back up and running on the NEW and improved Protech software this week. However, you will be able to call the office during working hours and a staff member will be happy to renew or take your membership or any other order over the phone. If you need to obtain your membership because you are attending a horse show, the easiest way to accomplish that during this time is to pay your AMHA membership directly in the horse show office.
The online registry will still be available for research and use and we are excited to say you’re going to see some new improvements and added features when the online portion of the software launches the week of August 21!
**Please note, Morgan Merchandise continues to be available during this time. Go to www.amhamarketplace.com to order your Morgan merchandise today!
Now for the nitty gritty. We will need your help (i.e. patience and understanding) through this transition. This is a major undertaking and has required countless hours of training, testing, and review. It is definitely a “work in progress." We anticipate bumps in the road and will be making adjustments accordingly.
Due to the fact our system must be down while we transition, we expect the turn-around time in the Registry and other processing to be approximately four to six weeks. However, it will NOT prohibit business with AMHA. Continue to submit your registrations, transfers, memberships, subscriptions, and other paperwork. We are committed to processing as quickly as possible once they turn on our new system the week of August 21. If you have any type of emergency, you can contact our office by phone (802) 985-4944 and speak to a staff member who will be able to work with you during this time period.
We will continue to post updates of information regarding this transition as we “move forward” (AMHA's theme for this year). You can expect to see an explanation of logging into the updated website later on this month.
If you have any questions or concerns, please feel free to contact me at the AMHA office. This is your membership organization and we are all here to serve you to the best of our ability!
Again, thank you for your patience as well as your devotion to the Morgan horse.
Carrie J. Mortensen
Executive Director (802) 985-4944, Ext. 201